After-sales service
Cornilleau strives to offer you very high-quality products; however, it can happen that some of our products are affected by the passage of time. That is why we are committed to providing you with the best possible after-sales service.
We guarantee the availability of spare parts for our tables for at least 10 years from the date of manufacture.
They can be ordered directly at:
The Cornilleau after-sales service, located at the headquarters in Bonneuil-les-Eaux (France), is made up of specialists who will answer your questions and advise you by phone at:
+33 (0)3 44 80 22 22 Monday to Friday
from 8:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:30 p.m.
Your Cornilleau warranty
All our manufactured products are guaranteed:
- 3 YEARS from the date of purchase for indoor or outdoor table tennis tables
- 10 YEARS from the date of purchase on resin playing surfaces fitted to outdoor tables against warping, peeling, and fading of white lines
The warranty is limited to the supply of parts recognized as defective by our services and does not apply to damage caused by:
- Normal wear and tear of parts
- Incorrect assembly not in accordance with the instructions provided with each table
- Failure to follow the usage and safety instructions located under the table and in the manual
- Lack of maintenance
- Use of aggressive cleaning products
- Wind causing the table to fall over in storage position, single playback position, or tipping over in playing position
- More generally, any cause unrelated to the quality of the table (impacts, drops)
To submit a warranty claim, please send us:
- A letter describing the defect, specifying the full reference and serial number of the table (under the tabletop in the corner),
- The purchase invoice of the table,
- Corresponding photos so that we can assess the damage.
Please note that shipping costs are not included under the warranty.
Our contact details:
Email: commercial@cornilleau.fr
Mail: CORNILLEAU SAS, 14 route Départementale 1001 - CS 90170 Bonneuil-les-eaux - 60121 BRETEUIL CEDEX